Terms and Conditions
All products ordered through this website will be fulfilled by Soccer City's production centre in Abbotsford.
RETURNS / EXCHANGES
Items that have been customized (ie: printed, embroidered, etc.) are not eligible for return or exchange. Items that do qualify for return or exchange:
- Must be returned within 30 calendar days
- May incur a re-stocking fee.
- Must be accompanied by your Soccer City invoice/receipt.
- Must be in new re-sellable condition (ie: unused/unworn and unwashed).
- Must be supplied with the original packaging.
To start a warranty claim for a manufacturing and/or printing defect:
- A claim must be submitted within 30 calendar days after the goods have been delivered or picked up.
- Please call or email us with your order number and provide a detailed explanation of the problem you have experienced (it would be very helpful if you could include a clear photos).
- If requested by Soccer City, the customer is responsible for returning the items in question.
- If the garment or printing is deemed to be defective, Soccer City (at our sole discretion) will repair or replace the item and return them to the customer. No additional forms of compensation are offered.
- When replacing items, no substitutions of products is permitted. The defective items will be replaced by identical items (ie: same make, colour, size, print, etc.).
Soccer City is not responsible for loss, damage or delay of products after they have left our premises. We have no control over the shipment after it has left our facility. For additional shipping related information please click here.